1. General 

1.1. These Terms of Business (the "Terms") apply to all dealings between Greymore and the person or entity receiving our services (referred to as "you"). This includes individuals, companies, corporations, partnerships, and any other incorporated or unincorporated bodies. References to "we", "us", or "our" mean Greymore, including any successor or assignee.

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1.2. These Terms of Business replace and take precedence over any previous versions we may have issued to you.

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1.3. There is no contract between you and any individual shareholder, partner, employee, or consultant of Greymore. Any advice given, work carried out, or services provided to you by such individuals is done so on behalf of Greymore, not in their personal capacity. As such, no personal responsibility is accepted by those individuals. All communications and correspondence sent to you during the course of our work—regardless of whether signed by a shareholder, partner, consultant, or employee—shall be deemed to have been sent on behalf of Greymore.

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1.4. You agree that, to the fullest extent permitted by law, no shareholder, partner, employee, or consultant of Greymore owes you any personal duty of care or other legal obligation. Even if such a duty might otherwise arise as a matter of law, it is expressly excluded. You further agree not to bring any claim—whether based on breach of contract, tort (including negligence), breach of statutory duty, or otherwise—against any such individual in connection with any advice given or work carried out for you. This applies to any loss or damage suffered directly or indirectly by you, or by any person or entity associated with you.

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1.5. As such, any claim you wish to bring must be made solely against Greymore, and not against any individual partner, employee, or consultant of the firm.

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1.6. Each shareholder, partner, employee, and consultant of Greymore shall have the benefit of these provisions under the Contracts (Rights of Third Parties) Act 1999. However, our contract with you may be amended or terminated at any time without the consent of any such individual.

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1.7. When you instruct us on a new matter or case, we will usually send you a letter confirming your instructions (an engagement letter). The terms of that engagement letter (if issued) and these Terms of Business will together form the contract between you and us for that specific matter. If there is any conflict between the two, the terms of the engagement letter will take precedence. Greymore is authorised and regulated by the Solicitors Regulation Authority. Greymore is registered for VAT - 971590006.

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2. The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended) (MLR) and The Proceeds of Crime Act 2002 (POCA) and sanctions.

 

2.1. In accordance with the Money Laundering Regulations (MLR), we are required to verify your identity before acting on your behalf. As a condition of our engagement, you must provide us with any identification documents and related information we reasonably request, including details for any third party funding a transaction. These documents must be provided before we begin substantive work. If the required information is not provided within a reasonable timeframe, we reserve the right to terminate our engagement. In such cases, you will remain liable for any work completed up to the point at which we cease acting.

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2.2. We are required to verify the source of your funds and the origin of your wealth. No funds will be accepted into our client account until we are satisfied with the legitimacy of the source and that the person sending the funds complies with our anti-money laundering procedures.

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2.3. The Proceeds of Crime Act 2002 (POCA) places a legal obligation on us to report to the relevant authorities any circumstances where we know or suspect that someone is involved in certain criminal activities, including acquiring or possessing the proceeds of crime. If we make such a report, we are prohibited from informing you that a disclosure has been made. Additionally, we may be unable to continue acting for you until we receive the necessary consent from the authorities.

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2.4. If we terminate our engagement under this paragraph 2, we will be entitled to charge you for all work completed up to the date of termination, even if we are unable to complete the matter.

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2.5. We will not accept any funds into our client account until we are satisfied with the source of those funds and that the individual or entity sending them has complied with our anti-money laundering policies.

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2.6. We shall not be liable for any loss, damage, delay, costs, penalties, or other expenses you may incur as a result of our compliance with statutory or regulatory obligations, or from actions we reasonably believe are required to meet such obligations.

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2.7. Any personal data provided by you in connection with this paragraph will be held by us in our capacity as data controller. Such data will be processed solely for the purpose of preventing money laundering or terrorist financing, unless otherwise permitted by law or with the consent of the individual(s) concerned. Cemal Turk is our designated Data Protection Manager/Officer.

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2.8. We are required to comply with all applicable sanctions laws and regulations, including those relating to trade, economics, transport, and immigration, as imposed by the United Kingdom (UK), the United Nations (UN), the European Union (EU), and any other relevant jurisdictions—provided they do not conflict with UK or UN sanctions laws (collectively referred to as "Applicable Sanctions Laws").

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2.9. We reserve the right to suspend or terminate our services immediately if continuing to act would, in any way, expose us—or any of our shareholders, partners, employees, or consultants—to sanctions, prohibitions, or restrictions under:

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2.9.1. any United Nations (UN) resolution(s);

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2.9.2. trade, economic, transport, or immigration sanctions, laws, or regulations of the United Kingdom (UK), the European Union (EU), or the United States;

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2.9.3. the laws or regulations of any other applicable jurisdiction; or

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2.9.4. any term, condition, or requirement imposed by our bank or insurers.

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2.10. If any aspect of the services we are providing to you becomes subject to a sanction, prohibition, or restriction under UK Applicable Sanctions Laws, we will not carry out the affected activity unless a licence is granted by the Office of Financial Sanctions Implementation (OFSI). We are not obliged to apply for such a licence and reserve the right to cease acting for you if we consider it appropriate to do so.

 

3. Our responsibilities 

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3.1. We will deliver the agreed services with reasonable skill and care, and within a reasonable timeframe, in accordance with the terms set out in the engagement letter and these Terms of Business.

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3.2. The nature and extent of the work we carry out for you will reflect the specific circumstances at the time. For example, where work is performed under tight deadlines or in exceptional situations, you acknowledge that we may not be able to provide the same level of written advice or confirmation as would normally be possible under standard conditions.

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3.3. Our work and advice will be limited to the agreed services and the specific purpose you have clearly communicated to us. Unless we have accepted additional instructions from you in writing, we are not obliged to provide advice beyond the agreed scope and accept no responsibility for any matters outside of it, including factors not disclosed to us. Our advice will not address the implications of the UK’s exit from the EU unless you specifically request us to consider this issue.

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3.4. Our advice will be limited to matters of English law. Unless we expressly agree otherwise in writing, we will not provide advice on the laws of any other jurisdiction.

 

4. Your responsibilities 

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4.1. You must provide us with accurate, timely, and up-to-date information relevant to the agreed services, and promptly inform us of any material changes in your circumstances or the information previously supplied.

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4.2. Unless we have agreed otherwise, we will be entitled to rely on the information you provide without carrying out independent verification.

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4.3 We will treat anyone instructing us on your behalf as having full authority to do so, including accepting these Terms of Business and any engagement letter, unless you inform us otherwise.

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4.4. You are expected to carefully review all documents and information we send to you where indicated or where it is reasonably apparent that such a review is required, and to notify us promptly of any inaccuracies or issues.

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4.5 You must ensure that any information you provide to us does not breach UK data protection laws or any applicable privacy legislation in other jurisdictions to which you may be subject.

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4.6. You should inform us as soon as possible if any matter is urgent or requires action within a specific timeframe.

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4.7. You agree that we may rely on advice or information provided—either directly or via you—by other specialist advisers acting on your behalf.

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4.8. Our role is limited to providing legal advice. You remain solely responsible for all commercial, financial, and business decisions arising in connection with the matter.

 

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5. Financial services 

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5.1. We are not authorised or regulated by the Financial Conduct Authority (FCA).

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5.2. From time to time, our work for you may involve matters relating to investments. In such cases, we may refer you to an FCA-authorised adviser for any necessary financial advice. However, as we are regulated by the Solicitors Regulation Authority (SRA) for the purposes of the Financial Services and Markets Act 2000, we are permitted to provide certain limited investment-related services, but only where these are closely connected to the legal services, we are delivering to you.​

 

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6. Fee structure

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6.1. Our fees will be calculated on a fair and reasonable basis, taking into account prevailing market rates for legal services, the nature and scope of the agreed work, and the overall circumstances surrounding the engagement.

 

6.2. Unless we have specifically agreed to base our fees on a value-related element of the transaction, our fees will primarily be calculated based on the time spent by our fee earners in delivering the agreed services. Time is recorded in six-minute units. We will inform you of the applicable hourly rates for relevant fee earners, which may vary from time to time. For longer matters or ongoing transactions, we will keep you updated on the total time costs incurred.

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6.3. We will make reasonable efforts to provide you with an indication or estimated range of our fees. However, unless we have expressly agreed otherwise, such estimates are not fixed fees or binding quotations and may change to reflect relevant circumstances. You can help to manage costs by providing timely, accurate, and relevant information, responding promptly to our requests, and keeping the scope of work within the agreed services. You acknowledge that if additional factors arise—such as unforeseen complexities, extended negotiations, or changes to the expected timeline—our fees may increase accordingly.

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6.4. In addition to time-based charges, our fees may also reflect other relevant factors, including the urgency or speed at which work is required, the novelty or complexity of the issues involved, the location where the work is carried out, any work undertaken during unsocial hours (whether necessary or at your request, and not limited to fee earners), and the overall value or importance of the matter to you.

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6.5. Please note that our work includes time spent on activities such as taking notes of meetings and calls, reviewing files, preparing for meetings, and internal briefings to ensure proper delegation. These tasks may not always be immediately visible to you but are necessary and will be reflected in our time charges.

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6.6. You agree that we may charge for any additional work we carry out at your request, or where it becomes necessary due to actions taken by you. This includes work related to asserting client legal privilege on your behalf or providing information to your other professional advisers, auditors, government authorities, or similar bodies.

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6.7. All cost estimates are subject to the addition of a service fee to cover specific expenses such as communication charges, copying, printing, scanning, searches, courier fees, counsel or specialist adviser fees, enquiry agent or process server charges, court fees, and the production of document bundles (including digital formats such as CD-ROMs). These and other expenses incurred on your behalf in the course of providing the agreed services, including travel and subsistence costs where appropriate (such as the provision of food and drink during meetings that extend over normal meal times), are collectively referred to as disbursements.

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6.8. VAT will be added to our fees and disbursements at the prevailing rate applicable at the time of invoicing.

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6.9. Our invoices will be addressed only to the party who has instructed us and to whom the agreed services are being provided.

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6.10. Where we are instructed by more than one client in relation to a matter, all clients will be jointly and severally liable for our fees and charges, unless we have agreed otherwise in writing. If we do agree to apportion liability among clients, and one or more of them ceases to instruct us—whether due to insolvency or for any other reason—you agree that the departing client’s share of our fees will be redistributed proportionally among the remaining clients.​

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7. Payment of fees and money held in client accounts

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7.1. Unless we have agreed otherwise, our invoices are payable immediately upon receipt.

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7.2. If a third party has agreed or is expected to pay our fees on your behalf but fails to do so, you remain fully responsible for ensuring payment.

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7.3. For the purposes of these Terms, "payment" means the receipt of cleared funds into our designated bank account. 

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7.4. Unless otherwise agreed, our invoices are payable upon presentation.

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7.5. If a third party who has agreed—or is expected—to pay our fees on your behalf fails to do so, you will remain fully responsible for the outstanding payment.

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7.6. For the purposes of these Terms, “payment” means the receipt of cleared funds into our bank account, covering all relevant fees, disbursements, and VAT.

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7.7. If you are required under the laws of any jurisdiction outside the UK to withhold or deduct any taxes or other amounts from payments due to us for fees, disbursements, or VAT, you must—unless we have agreed otherwise in advance—pay an additional amount to ensure we receive the full amount due, free from any such deductions or withholdings.

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7.8. We may, at our discretion and as a condition of acting or continuing to act on your behalf, request advance payments on account of fees and disbursements and/or immediate payment of interim invoices. Unless otherwise agreed, we will require payment in advance for transactional matters, and our fees will remain payable regardless of whether the transaction completes.

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7.9. Where we hold funds in our client account on your behalf or receive funds on your behalf, you authorise us to deduct any outstanding fees, disbursements, and VAT from those funds.

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7.10. If payment is not made in accordance with the agreed terms, we reserve the right to charge interest and/or suspend further work—either on the specific matter to which the unpaid fees relate or on any other matter we are handling for you—after notifying you. We accept no liability for any loss you may suffer, directly or indirectly, as a result of such suspension. Where interest is charged, it will be at the rate applicable to judgment debts at the relevant time.

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7.11. In contentious proceedings, should we need to apply to the court to be removed from the record as your solicitors, you agree that any application notice, supporting documents, and resulting court orders may be served by email to the last address you provided to us or any other address known to us. Such documents will be deemed served on the date they are sent.

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7.12. If legal proceedings are initiated to recover unpaid invoices, you agree that any claim form, particulars of claim, court orders, or related documents may be served on you by email to your last known or notified email address. For service within England and Wales, the claim form will be deemed served on the second business day after it is sent.

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7.13. We do not accept any liability for issues arising from banking matters outside of our control, including but not limited to:

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7.13.1. the loss of client funds in the event of a banking institution's failure; or

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7.13.2. any delay or failure in processing a payment due to actions or procedures undertaken by our bank, such as security checks.​

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7.14. When holding funds on your behalf, we will pay interest in accordance with our Interest Policy. A copy of this policy is available upon request.

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7.15. If our bank imposes any charges for holding client funds on your behalf—including charges related to holding euros—those charges will be passed on to you.

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7.16. We will always notify you directly if there is a change to our bank account details. If you become aware of any such change without having received confirmation from us, you should contact us immediately to verify the information before making any payment.

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7.17. We may donate any residual client account balance of £25 or less to a registered charity without notifying you.

 

7.18. We reserve the right to recover any legal costs incurred in pursuing unpaid invoices, regardless of the jurisdiction in which recovery action is taken.

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8. Client service and complaints policy 

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8.1. If you have a concern or complaint regarding our services or invoices that cannot be resolved with the partner handling your matter or the partner with overall responsibility, you should raise the issue by email or letter, marked ‘Private and Confidential – for the attention of the Senior Partner’. The Senior Partner, or another designated partner or manager, will investigate your concerns in accordance with our complaints procedure and take appropriate action. We will aim to report back to you as soon as possible. A copy of our complaints procedure is available upon request. Alternatively, you may contact our Managing Partner, Cemal Turk, at cemal.turk@greymore.com or by phone on 0208 808 1285.

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8.2. If your complaint remains unresolved after following our internal complaints procedure, you may refer the matter to the Legal Ombudsman, who investigates complaints about solicitors. As of 1 April 2023, the relevant time limits for bringing a complaint to the Legal Ombudsman are:

• You must contact the Ombudsman within one year of the issue you are complaining about, or within one year of discovering the issue.

• You must first allow us eight weeks to resolve your complaint

• If you are unsatisfied with our resolution, you can contact the Ombudsman within six months of receiving our final response.

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The Legal Ombudsman’s contact details are:

Address: PO Box 6167, Slough, SL1 0EH

Phone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

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8.3. If you have a complaint about our fees or invoices, you may follow the complaints procedure outlined in clause 8.1. You may also have the right to raise your concerns with the Legal Ombudsman, as noted above. Additionally, you have the option to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974. Please note that if you choose to pursue a court assessment, the Legal Ombudsman may not be able to consider your complaint.

 

9. Files and documents 

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9.1. We may destroy physical documents after creating electronic copies for our records. If you would like physical copies to be retained, you must make specific arrangements with us in advance.

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9.2. We will store files and documents relating to your matters—including electronic records—for a period we consider reasonable, which will be no less than six years. After this period, we reserve the right to destroy such files without further notice unless alternative arrangements have been agreed with you in writing.

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9.3. Upon request, we will provide access to any documents or deeds we are legally or professionally required to return to you. We may charge for any associated costs, including printing, handling, and professional time involved, and may require payment before releasing the documents.

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9.4. We have a general and specific lien (right of retention) over any of your property, deeds, and documents (including electronic materials) in our possession for any unpaid sums owed to us. If payment remains outstanding after reasonable notice, we may enforce the lien by retaining, selling, or otherwise dealing with such property as we consider appropriate.

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10. Force Majeure 

 

​We shall not be liable for any delay or failure in fulfilling our obligations to you where such delay or failure is caused by circumstances beyond our reasonable control. In such cases, Greymore accepts no responsibility for any resulting impact, and we are not required to give notice of the occurrence of such events.

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11. Confidentiality, Copyright, Third Parties, IP and Data Protection

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11.1. Where information provided by you to us—or by us to you—is clearly marked or reasonably understood to be confidential, both parties agree to take reasonable and good faith steps to protect that information from unauthorised disclosure or misuse by third parties. This duty of confidentiality does not apply where the information:

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11.1.1.becomes public knowledge (unless due to a breach of this paragraph);

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11.1.2.is lawfully disclosed by a third party not under a duty of confidentiality; or

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11.1.3.was already known to the receiving party prior to disclosure.

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11.1.4.We may share confidential information with our suppliers, agents, and subcontractors where necessary for the delivery of services to you, provided they are subject to similar confidentiality obligations.

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11.2. You agree that we may disclose information relating to you or to matters on which we act or have acted for you, where necessary for handling any complaint, claim, or potential claim arising out of our services. Disclosure may also be required by our insurers, a court, a regulatory body, or where we otherwise consider it appropriate in the circumstances.

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11.3. In certain cases, our advice and correspondence with you may be protected by legal professional privilege. However, we may be under a statutory obligation to disclose certain information to third parties or to cooperate with official investigations or inquiries relating to work carried out for you. In such cases, our statutory obligations may override our duties of confidentiality or privilege. Where practicable and not prohibited by law, we will notify you of such disclosures and take reasonable steps to protect your interests while awaiting your further instructions.

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11.4. Unless otherwise agreed, the fact that we act for you is not considered confidential and may be disclosed to existing or prospective clients. We may also act for other clients whose interests may conflict with or be opposed to yours, provided we do not use any confidential information obtained from you to your detriment. 

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11.5. We retain all copyright and other intellectual property rights in materials and processes developed by us either before or during the course of our work for you. This includes, but is not limited to, reports, memoranda, written advice, original documents, methodologies, and software. You are permitted to use these materials solely for the purpose of the specific project, matter, transaction, or case to which the agreed services relate. They must not be copied, reused, or shared in any form without our prior written consent. You also agree that any documents or materials you provide to us may be electronically copied and stored.

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11.6. Any communication from us that is marked confidential—or is clearly intended for your use only based on the context—must not be shared with third parties without our prior written consent. We accept no liability for any unauthorised disclosure made by you and reserve the right to recover any costs or liabilities incurred by us in responding to claims from such third parties.

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11.7. Unless otherwise agreed, the fact that we act for you is not considered confidential and may be disclosed to existing or prospective clients. We may also act for other clients whose interests may compete with or conflict with yours, provided that we do not use any confidential information obtained from you in a way that would be detrimental to your interests.

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11.8. We retain all copyright and other intellectual property rights in any materials, documents, or processes developed by us before or during the course of our engagement. This includes, but is not limited to, reports, memoranda, written advice, original documents, methodologies, and software. You may use such materials solely for the purpose of the specific project, matter, transaction, or case for which they were prepared, but you may not reproduce, distribute, or otherwise use them beyond that context without our prior written consent. You also agree that any materials or documents you provide to us in connection with the agreed services may be copied and stored electronically.

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11.9. Any communication from us to you that is marked as confidential or is clearly intended for your use only based on the context, must not be disclosed or shared with any third party without our prior written consent. We accept no liability for any unauthorised disclosure by you and reserve the right to recover from you any costs or liabilities we incur as a result of claims made by third parties arising from such disclosure.

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12. Personal Data 

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12.1. In compliance with Articles 13 and 14 of the UK GDPR (as defined in the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (SI 2019/419)), information regarding our processing of personal data can be found at www.greymore.com or upon request. Your personal information and will process such data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where relevant, the EU General Data Protection Regulation (EU) 2016/679 (EU GDPR).

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12.2. Greymore are the data controller of all personal data provided or collected by us in the course of providing our services to you, and we are responsible for compliance with the UK GDPR in relation to our processing of such personal data.

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12.3. We will only process your personal data where we have a lawful basis to do so. These may include but are not limited to:

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12.3.1. the necessity of processing for the performance of our contract with you;

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12.3.2. compliance with our legal or regulatory duties; or

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12.3.3. our legitimate interest in operating a regulated legal practice in a manner that is proportionate and respects your fundamental rights.

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12.4. Depending on applicable law, you may have certain rights with respect to use of your personal information, including, for example, the rights to access, rectify, restrict, or object to certain processing, request erasure in appropriate circumstances, and to withdraw consent where consent is the legal basis relied upon.

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12.5. You acknowledge that, in some circumstances, in order to comply with our obligations under the UK GDPR in relation to information we hold as part of our services to you we may have to:

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12.5.1. refuse to comply with your instructions where doing so is likely to mean we infringe the UK GDPR;

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12.5.2. respond to requests from individuals requiring access to their personal information.

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12.5.3. co-operate with supervisory authorities having jurisdiction over our processing.

 

12.6. We will use contact information regarding clients and client personnel to make them aware of our services and of events we think may be of interest. If you do not wish to receive information from us about us and our services, you can inform the partner or lawyer who sent you the engagement letter, by sending an email to info@greymore.com or by using the form contained in our processing information page.

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12.7. If we are required to take specific steps to comply with data protection, privacy or freedom of information laws in relation to information obtained in the course of providing our services to you, you agree to pay additional fees in respect of the time spent by professional staff, as well as expenses reasonably incurred, in taking such steps. This will not apply where you are an individual exercising your rights in relation to your personal data, to the extent Article 12(5) UK GDPR requires us to comply with your request free of charge.

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12.8. For further information on how we collect, use, share and protect your personal data, including further details on your rights and how to exercise them, please refer to our Privacy Notice, which is available on our website at: https://www.greymore.com.

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12.9. If you would like to contact us with questions about our privacy or data protection practices, please contact our Data Protection Team at info@greymore.com  or send us an email via our Contact Us page. We are committed to addressing all concerns fairly, transparently, and without undue delay.

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12. Electronic Communication 

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13.1. While we take appropriate precautions to safeguard our electronic networks, we cannot guarantee the security or integrity of electronic communications, including email. We do not accept liability for any loss, degradation, viruses, or other cyber-related issues arising from such communications. By instructing us, you agree that we may correspond with you via email or other electronic means unless you advise us otherwise in writing.​

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13.2. Electronic communications sent to or from our shareholders, partners, employees, and consultants may be monitored or reviewed as part of our internal business management processes, both before and after transmission.

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13.3. If you receive an email from us containing bank account details for making a payment, you must verify the information by calling us on a trusted telephone number—not one provided in the email—before transferring any funds.

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13.4. Please be aware that email fraud is a growing risk. Criminals may send fraudulent emails that appear genuine, including altered bank details intended to divert funds to their own accounts.

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13.5. Likewise, if you provide your bank account details to us by email, we will typically contact you by phone to confirm the information before sending any funds. This measure is in place to protect you and your money from fraud.

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14. Limitation on our Liability 

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14.1. This section sets out limitations on our liability to you in the event that you bring a claim against us. You are advised to read and consider the contents of this paragraph carefully.

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14.2. Our services are provided solely to you under these Terms, and we do not accept, assume, or owe any duty of care or liability to any third party in connection with the services provided.

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14.3. For the purposes of this paragraph, "Liability" refers to our total liability to you (including liability for the actions or omissions of our shareholders, partners, consultants, employees, agents, and subcontractors) for any loss or damage suffered by you, including but not limited to losses arising from:

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14.3.1. any breach of duty owed to you.

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14.3.2. any breach of contract between us; or

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14.3.3. any representation, statement, or act or omission—whether tortious (including negligence) or otherwise—arising out of or in connection with the services we provide to you.

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14.4. Unless expressly stated in these Terms, all warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

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14.5. Nothing in these Terms, or elsewhere, seeks to exclude or limit our Liability for:

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14.5.1. death or personal injury caused by our negligence.

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14.5.2. any matter where it would be unlawful to exclude or limit, or attempt to exclude or limit, our Liability;

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14.5.3. fraud or fraudulent misrepresentation; or

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14.5.4. reckless disregard of our professional duties.

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14.6. We shall not be liable for any loss or damage you suffer that arises from any fraudulent, negligent, or wrongful act, omission, misrepresentation, or default committed by:

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14.6.1. You, 

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14.6.2. on the part of any of your agents; or

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14.6.3. on the part of any other third party acting on your behalf.

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14.7. We will not be liable for:

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14.7.1. any loss or damage you may incur as a result of a change in the law, or in its interpretation, occurring after we have provided our advice;

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14.7.2. any tax-related advice, or failure to provide tax advice, unless such advice forms a clearly defined or integral part of the agreed services. For the purposes of this clause, "tax" includes all national, international, or local taxes, duties, VAT, Stamp Duty, levies, or other similar charges;

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14.7.3. any advice, materials, or information provided by us that are used, reproduced, or relied upon in breach of these Terms, the terms of our engagement, or for a purpose different from that for which they were originally intended.

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14.8. We reserve the right to specify a cap on our liability within the engagement letter, which shall always be subject to the provisions set out in paragraph 14.5 

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14.9. Where we are providing the agreed services to more than one person, any limitation on our Liability under paragraph 14.8 and the engagement terms will apply in aggregate and shall be apportioned equally among all recipients of the services, unless otherwise agreed in writing.

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14.10. If you agree to limit the liability of any other advisers involved in the same matter—where we would otherwise be jointly and severally liable with them—our own Liability to you shall not be increased as a result of those arrangements. Any such limitation of liability for other advisers will not affect or extend our Liability.

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14.11. If, in relation to the agreed services, you enter into arrangements with other advisers that limit their liability to you—where we would otherwise share joint and several liability with them—our liability to you shall not be increased as a result. We will not be adversely affected by any such limitation placed on the liability of those other advisers.

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14.12. If any provision of these Terms, or any term of our engagement, is found to be invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.

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15. Third parties, applicable law and jurisdiction 

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15.1. Except as expressly stated in paragraph 1.7 regarding the rights of our shareholders, partners, consultants, and employees, no third party shall have any right to benefit from or enforce these Terms, the engagement letter, or any other part of our engagement under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

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15.2. These Terms and the engagement letter shall be governed by and interpreted in accordance with English law.

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15.3. Both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any claims we may bring against you, and to the exclusive jurisdiction of the English courts for any claims you may bring against us.

 

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16. Practice management standards 

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16.1. In order to comply with professional practice management standards, Greymore occasionally engages experienced external auditors to review a small sample of client files. By agreeing to these Terms, you consent to files relating to your matters being made available for this purpose. If you have any concerns or wish to withhold consent for a particular matter, please notify us in writing as soon as possible.

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16.2. The following safeguards are in place to protect your interests:

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16.2.1. All auditors are required to sign a confidentiality undertaking before accessing any files.

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16.2.2. You may withdraw your consent to such audits at any time, either generally or for a specific matter, without providing a reason. Additionally, the person responsible for your matter at Greymore may determine that, due to its sensitive nature, the file should not be made available to external auditors. In either case, the auditors will be informed, and the file(s) will be excluded from the review.

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16.2.3. Refusing or withdrawing consent will have no impact on the handling of your case or the quality of the service we provide.

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16.3. Nothing in these Terms, the engagement letter, or any other part of our engagement prevents us from disclosing client files or documents to our regulators, where such disclosure is required under English law or arises from our obligations as a regulated firm.

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17. Termination

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17.1. We may end our relationship with you at any time by giving you written notice. However, we will only stop acting on your behalf if we have a valid reason. This may include (but is not limited to) the following situations:

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17.1.1. You fail to pay any amounts owed to us;

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17.1.2. You do not provide us with clear or adequate instructions when requested;

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17.1.3. You ask us or any legal adviser we instruct to act in a way that would breach professional conduct rules;

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17.1.4. We are required to stop acting for you due to our anti-money laundering policies; or

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17.1.5. We believe that the necessary relationship of trust and confidence between us no longer exists.

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17.2. If the relationship is terminated, you must pay us all outstanding amounts, whether or not we have invoiced them, for work done and expenses incurred up to the date of termination.

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17.3. You may also end our relationship at any time by giving us written notice. In that case, we will stop acting for you, and you will still be responsible for paying all fees and expenses incurred up to that point, whether invoiced or not.

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17.4. We will not be liable for any loss or damage (including loss of opportunity) that you may suffer as a result of us stopping work before it is completed, or as a result of us needing to comply with legal or regulatory obligations.

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17.5. Even after the relationship ends, for any reason and by either party, we will continue to respect and uphold all confidentiality obligations set out in these Standard Terms of Business.

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18. Acceptance of These Terms of Business

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18.1. Unless otherwise agreed in writing, these Terms of Business (together with any Letter of Engagement) will govern our solicitor-client relationship with you. While we will aim to issue a client care letter before starting any specific work, this may not always be possible.

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18.2. If either:
(a) no client care is provided; or
(b) you do not formally accept the client care or these Terms in writing (including by email),

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18.3. your continued instructions to us will be taken as confirmation that you accept these Terms of Business in full, and we will proceed on that basis.

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19. Definitions

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19.1. These Terms of Business apply to all work we carry out on your behalf.

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19.2. In these Terms, references to “we”, “us”, and “our” mean Greymore., while “you” and “your” refer to you as our client.

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19.3. “Client Care Letter” refers to any letter issued to you confirming that we have accepted your instructions. For clarity, these Terms of Business form part of that Letter of Engagement.

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20. Law and jurisdiction

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20.1. The terms of our engagement (including any Letter of Engagement and these Standard Terms of Business) shall be governed by, and interpreted in accordance with, the laws of

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